1. Introduction
These Terms and Conditions govern your use of the PAC ELECTRICS LTD website located at https://pacelectrics.site/ and the electrical installation and related services we provide as an electrical installation company based in Welwyn Garden City, United Kingdom.
By reading and understanding these Terms before engaging our services, you help ensure that our working relationship is clear, transparent and aligned with UK regulatory requirements for electrical safety and compliance.
2. Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
- “Company”, “we”, “us” or “our” refers to PAC ELECTRICS LTD, registered and operating in the United Kingdom from 48 Aldbury Grove, Welwyn Garden City, England, AL7 2LD.
- “Client”, “you” or “your” refers to any individual, business, organisation or authorised representative that accesses our website or requests, purchases or otherwise engages our services.
- “Website” refers to the PAC ELECTRICS LTD website at https://pacelectrics.site/ and any subpages, including but not limited to our Services, Projects, About, Team, Certifications, Safety, Reviews, Contact Us, Privacy Policy, Terms and Conditions and Cookie Policy pages.
- “Service(s)” refers to any electrical installation, inspection, testing, maintenance, repair, consultation or related work we provide, including domestic and commercial electrical installations, rewiring, consumer unit upgrades, lighting design and fitting, electrical safety inspections, fault finding and smart home wiring solutions.
- “Agreement” refers to the contract formed between the Company and the Client, incorporating these Terms and Conditions and any written quotation, scope of works, job sheet, email confirmation or other documented arrangement accepted by both parties.
- “Property” refers to any premises, building, land, structure or installation where Services are requested or carried out.
- “Working Day” refers to any day other than a Saturday, Sunday or public holiday in England and Wales.
3. Acceptance of Terms
By accessing, browsing or using this Website, or by requesting, booking or allowing us to commence any Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you must not use this Website and must not engage PAC ELECTRICS LTD to provide Services. Where you act on behalf of a business, landlord, managing agent or organisation, you confirm that you are duly authorised to accept these Terms on their behalf.
4. Services Provided
PAC ELECTRICS LTD provides professional electrical services in Welwyn Garden City and across the United Kingdom, with a focus on safe, compliant and high-quality workmanship. Our Services include, but are not limited to:
- Domestic and commercial electrical installations, alterations and upgrades;
- Full and partial rewiring of properties, circuits and distribution boards;
- Consumer unit (fuse board) upgrades and associated testing;
- Lighting design, specification, installation and fitting, including internal, external and emergency lighting solutions;
- Electrical safety inspections, testing, condition reports and certification in accordance with applicable UK regulations and standards;
- Fault finding, diagnostics and remedial works on existing electrical systems;
- Smart home wiring solutions and integration of compatible devices and control systems.
We carry out all Services in line with relevant UK legislation, regulations and industry standards, which may include (without limitation) BS 7671 (IET Wiring Regulations), the Electricity at Work Regulations 1989 and applicable building regulations. Details of typical Services can be found on our Services page; however, the specific scope of work for your Property will be set out in your quotation or written agreement.
5. Eligibility and Client Obligations
To engage our Services, you must be legally capable of entering into binding contracts and, where relevant, have the authority to request work at the Property.
By requesting or accepting Services from PAC ELECTRICS LTD, you agree to:
- Ensure that you are the owner, lawful occupier, managing agent or otherwise have appropriate permission to authorise electrical work at the Property;
- Provide accurate, complete and up-to-date information about the Property, existing electrical installations, known issues, access restrictions and any relevant risks or hazards;
- Arrange reasonable access to the Property on the agreed dates and times, including access to all areas, equipment, consumer units and circuits required for us to carry out the Services safely and efficiently;
- Ensure that the working environment is safe, adequately lit and, where necessary, clear of obstacles, stored items and obstructions that could compromise safety or prevent work from being completed;
- Inform us promptly of any changes to the scope of works, access arrangements or use of the Property that may affect the Services;
- Comply with any reasonable instructions, safety guidance and post-installation care advice provided by our electricians.
Where we are unable to carry out or complete the Services because the Client has not met these obligations, we may charge a reasonable fee to cover travel, time lost and any additional visits that become necessary.
6. Quotations, Pricing and Payments
All quotations issued by PAC ELECTRICS LTD are prepared based on the information and initial assessments available at the time. Unless otherwise stated, quotations are valid for a limited period from the date of issue, after which pricing may be reviewed.
Final charges may differ from an initial quotation where:
- Conditions at the Property differ materially from those described or reasonably expected;
- Additional work is requested by the Client or becomes necessary to meet safety or regulatory requirements;
- Hidden defects, faults or non-compliant installations are discovered once works commence;
- Material prices, specialist equipment costs or regulatory fees change between quotation and commencement.
We will, where reasonably practicable, inform you of any significant changes in scope or cost before proceeding, and seek your approval for revised pricing or additional works.
Payment terms and methods will be set out on your quotation or invoice. We typically accept standard electronic payment methods as notified to you. Unless expressly agreed otherwise in writing:
- Deposits may be required prior to ordering materials or scheduling larger works;
- Balances are payable upon completion of the Services or in staged payments for longer projects;
- Invoices are payable within the timeframe specified on the invoice.
Where payments become overdue, we reserve the right to:
- Apply reasonable late payment charges and interest in accordance with applicable UK legislation;
- Pause or cancel further work until outstanding sums are settled;
- Withhold certificates, reports or documentation associated with the Services until payment is received, where legally permissible.
7. Cancellations and Refunds
We understand that circumstances can change and will always endeavour to be fair and reasonable where cancellations or postponements are necessary.
Our general approach to cancellations and refunds is as follows, unless a more specific arrangement is agreed in writing for your project:
- Clients should provide as much notice as possible if they need to cancel or reschedule, allowing us to reallocate time and resources;
- Where reasonable notice is given, we will usually reschedule the work at no additional cost, subject to availability;
- If work is cancelled at short notice, we may charge a reasonable fee to cover travel, time already spent on planning or preparation, and any non-refundable costs we have incurred.
Refund eligibility will depend on the nature and stage of the Services. For example:
- Deposits used to purchase bespoke or non-returnable materials may not be refundable;
- Where part of a project has already been completed, any refund will ordinarily reflect only the uncompleted portion of the work and any recoverable costs.
Nothing in this section affects your statutory rights under consumer protection laws in the United Kingdom.
8. Warranties and Liability
PAC ELECTRICS LTD aims to deliver durable, safe and compliant electrical installations. We provide workmanship warranties on Services as communicated in your quotation, invoice or completion documentation, provided that:
- The installation has been used, operated and maintained in a normal and reasonable manner; and
- No unauthorised alterations, interference or damage have been caused by third parties, adverse environmental conditions or misuse.
Products, fittings and equipment supplied as part of our Services may carry manufacturer or third-party warranties. Such warranties are subject to the specific terms provided by the manufacturer or supplier, and we are not responsible for their independent obligations. We will, where appropriate, pass on relevant warranty information or documentation to you.
If you discover a defect or issue that you believe relates to our workmanship, you must notify us in writing as soon as reasonably practicable, providing relevant details, photographs and access so that we can assess the matter. Where a defect is confirmed to be our responsibility within the applicable warranty period, we will, at our discretion, repair or rectify the issue within a reasonable time.
To the fullest extent permitted by law, PAC ELECTRICS LTD shall not be liable for:
- Any indirect, consequential or purely economic losses, including loss of profit, revenue, business or anticipated savings;
- Any losses arising from circumstances beyond our reasonable control, including but not limited to power cuts, failures of third-party equipment, extreme weather or access restrictions;
- Damage or faults arising from misuse, lack of maintenance, unauthorised alterations or failure to follow the safety or operating advice we provide.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
9. Health, Safety and Compliance
PAC ELECTRICS LTD is committed to maintaining high standards of health, safety and regulatory compliance. We conduct our work in accordance with relevant UK laws, regulations and best-practice guidance, including applicable building regulations and recognised industry standards.
In order for us to maintain a safe working environment, you agree to:
- Provide a Property that is, as far as reasonably practicable, free from avoidable hazards, obstructions or dangerous conditions;
- Inform us of any known risks, such as asbestos, structural instability, water ingress, previous fire or flood damage, or other hazards that could affect electrical safety;
- Ensure that children, pets and unauthorised persons are kept away from active work areas, tools and live circuits while work is in progress;
- Follow any safety instructions or temporary restrictions that we put in place, such as isolation of circuits or restricted access to certain areas while work is carried out or while installations are being tested.
Where we identify conditions that present an immediate risk to health or safety, or where continuing work would be unsafe or non-compliant, we may suspend work until the issue is addressed or, in serious cases, decline to proceed. We will explain our concerns and, where possible, outline options for remediation.
10. Intellectual Property
All content on this Website, including but not limited to text, graphics, photographs, diagrams, logos, icons, video, design layouts and underlying code, is owned by or licensed to PAC ELECTRICS LTD and is protected by copyright, trade mark and other intellectual property laws.
Subject to your compliance with these Terms, you may view this Website and, where necessary, print or download limited extracts for your own personal or internal business reference. You may not:
- Copy, reproduce, distribute, republish, display, post, upload or transmit any part of the Website for commercial purposes without our prior written consent;
- Modify, adapt, reverse engineer, decompile or disassemble any part of the Website, except where such restrictions are prohibited by law;
- Use any of our content, trade names or logos in a way that suggests endorsement, affiliation or sponsorship without explicit written permission.
Any unauthorised use of our intellectual property or imagery may give rise to a claim for damages and/or be a criminal offence under applicable law.
11. Governing Law and Dispute Resolution
These Terms and Conditions, and any Agreement between you and PAC ELECTRICS LTD, are governed by and construed in accordance with the laws of England and Wales.
We aim to resolve any concerns promptly and professionally. If you have a complaint or dispute relating to our Services or these Terms, you should first contact us using the details on our Contact Us page so that we can attempt to resolve the matter through good faith discussions.
If a dispute cannot be resolved informally, you and we agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any claims, disputes or proceedings arising out of or in connection with these Terms, our Website or the Services we provide.